Shipping & Exchanges
We ship all orders in the US using the United States Postal Service (USPS) or UPS (larger orders.)
NYC Order Pick Up
Customers can place their order online and arrange a future pick up at our Flatiron location. We do not keep any apparel in our boxes. We will pack up your order at our warehouse and have it sent to the box. Orders can usually be picked up two days after the order. Order pick up window is M-F 12-3pm.
Please email us in advance and we will walk you through the process. firstname.lastname@example.org
Where is my order?
You will get an email once we ship out your order. In that email will be a tracking link. You can follow your package that way. Should you have any questions about shipping, feel free to reach out to the USPS. We do not have any more information once it has left our shipping and distribution center.
Please Note: That email is generated when we print the shipping label and it can take up to 24 hours for the USPS to scan the package for the first time.
Why is my order stuck in transit?
If you have questions about where your package is in transit (e.g. it has stopped moving or been redirected) contact USPS directly with your tracking number. Once your order leaves our warehouse the tracking information that we have is the same as you and we can't offer any more information than what is in the tracking link.
How Long Will It Take?
You should expect orders to be shipped out the 2 to 4 business days, unless you are ordering a pre-order shirt. If that is the case, we described expected ship time on the product page. Orders are not fulfilled on weekends.
Once it has been fulfilled it usually takes 2-4 business days to arrive in the domestic US. International deliveries can range from 2-6 weeks depending on the location and mail service.
Customs and International Shipping
We ship worldwide! Buyers should be aware that some countries charge a customs fee and/or other taxes for imported items. These fees are the responsibility of the buyer as is the knowledge of your domestic laws.
For example, If you live in the UK you should take special note to this. There will be a 15% VAT as well as a handling fee from Royal Mail. These fees are independent of your payment to us and we have nothing to do with (nor can we affect) them.
Deliveries refused due to customs charges will not be refunded.
Hassle Free Exchanges and Returns
Not what you expected?
Domestic Return Policy
If you’re looking to exchange or return your order for whatever reason, we're here to help! We offer exchanges or returns within 30 days of receiving your order, except for preorders. All sales are final for preorders unless the item is damaged or defective. You can return your product for store credit, a different size or product, or an adjusted refund to the original payment method.
Please note the following exceptions to our exchange or return policy:
- Exchanged or returned items must have no visible signs of wear, use or being washed
- Returned items will have the cost of the original shipping deducted from the final refund amount.
To initiate an exchange or return, please complete the following steps:
- Email email@example.com your order number, issue and if you are looking to exchange or return the item.
- If you are looking to exchange the item, please let us know what size you would like to exchange it for.
- We will provide you an address to ship your items to. We highly suggest you add add package tracking to your order. We are not responsible for items shipped and never received.
- Once the item has been returned to our facility and inspected we will ship out the new item(s) or issue you a refund onto your credit card.
International Return Policy
We unfortunately don't process international returns or exchanges.
CrossFit NYC is not responsible for lost or stolen packages. We recommend contacting your local post office directly.